FAQ

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Copyrights

All content on this website, including online study classes, ebooks, worksheets, video tutorials, and images is protected by copyright. I know you’re probably excited about the material and want to share it with all your friends. But please respect all the time and energy I’ve put into it, and refer them to my online store instead!


Repackaging & Reselling Content

Repackaging and reselling or distributing content provided for sale or for free, including but not limited to courses, bundles, ebooks, free giveaway materials, social media images, done-for-you blog articles, and all other content provided on this site is expressly prohibited. Adaptation, modification and reuse of Content Club materials by Massage and Spa Marketing Content Club members for their own business is permitted and encouraged. However, reselling Gael Wood content, including products provided by Gael Wood and Gael Wood Affiliatates, whether in their original form or modified by you, is not permitted without express written permission of the original author. Please contact Gael with questions gael@gaelwood.com.

You only need to register for an account if you are signing up for a membership. This will allow you to access the restricted content you have purchased. Bundle products, standalone classes, live CE classes, and ebooks are not membership products. Registration may be completed at checkout by entering a user name and password before completing your payment. You will receive an email confirming your registration.

Signing up for the newsletter does not automatically sign you up for a password-protected user account on gaelwood.com. User accounts are only needed to access premium course and membership content, and you will be able to create a secure account when you purchase one of those products. The newsletter is handled by an off-site mail service and does not require a password. If you signed up for the Free Marketing Content Samples when you signed up for the newsletter, you will receive an email with your free samples.

I have purchased a membership. How do I login to access my content?

Login on every page by clicking the Login link in the header at the top of the site. This will open a pop up form which will keep you on that same page once you have logged in.

Click the Login link at the top of the site or navigate to the My Account login page, click the link that says “Lost your password?” Enter your email address, and a link will be emailed to you to reset your password. Be sure to check your spam folder if you don’t see the password reset email in your inbox.

We accept payment via credit card or PayPal for one-time purchases and subscriptions. We use the secure Stripe payment gateway to process credit card transactions at checkout without directing the customer off-site. Accepted credit cards include Visa, MasterCard, American Express, JCB, Discover, and Diners Club. You may choose the save your credit card information for future purchases. If you choose to save your credit card information for future use, the card number will be stored on Stripe’s highly encrypted servers servers, not on the gaelwood.com website.

You may also use your PayPal account to pay with a credit card or PayPal funds. To make a PayPal payment, you will be directed to the PayPal site then returned to gaelwood.com to retrieve your order confirmation.

Note that you must be logged in to our site to purchase a recurring subscription. Our system will not accept guest checkout for subscription products.

All membership payments are made with a credit card or PayPal as auto-recurring subscriptions at the interval specified in the membership plan. For example, if you sign up for an annual plan on September 1, the next recurring payment will be charged to your credit card or PayPal account on September 1 of the following year. If you sign up for a monthly plan on October 15, your next recurring payment will be charged to your credit card or PayPal account on November 15. Be sure to keep your payment information up-to-date to ensure continuity of member access.

For PayPal payments, future recurring payments will be charged to the billing method set during PayPal checkout (eg, PayPal balance, PayPal Credit, bank account linked to PayPal, credit card linked to PayPal, etc).

You can change a subscription’s associated payment method in the Account Dashboard. You may update an existing credit card, add a new credit card, switch between a credit card and your PayPal account, or change your PayPal’s account’s default payment method.

To change your payment method, visit your Account Dashboard and navigate to the active Subscription. Click [View], then click the [Change Payment] button. This will direct you to the Change Payment Method screen where you can select or enter a new payment method. See screenshots for detailed instructions.

If you select PayPal for the updated payment method, you will be redirected to paypal.com where you can opt to keep or change the payment method associated with PayPal for your subscription. See below for details.

You can change the associated payment method in your PayPal account at any time. This can either be initiated in your PayPal account (see instructions) or in your Massage and Spa Success Account settings. To make changes through your Account on our website, visit your Account Dashboard and navigate to the active Subscription. Click [View], then click the [Change Payment] button.

This will take you to PayPal where you can change the method of payment associated with the subscription. In PayPal, click Change > and a list of payment sources will be displayed for you to choose from. You must have already set up the method of payment you want to use in your PayPal account for this to work and could involve going through the process to authorize a card or account with PayPal. Read more here about linking a card to your PayPal account.

Click [Change] in your PayPal account

This is usually because of outdated credit card information or insufficient funds in your PayPal account. Our system will automatically attempt to reprocess your payment up to five times over the next seven days. You will receive emailed notifications with a payment link to keep your subscription active. Use the Pay Now link in one of those emails to go to checkout where you will be able to update your payment information and complete your renewal payment. For PayPal, you will want to add funds to your PayPal account before you attempt to complete your renewal payment.

You may also make the payment manually in your gaelwood.com Account Dashboard. Navigate to the Subscriptions tab and [View] the subscription in question – unless the payment retries have been exhausted and your membership is now cancelled, it should show a Pending status. Scroll down to Related Orders and find the failed subscription renewal order and click the [Pay] button. This will take you to checkout where you will be able to update your payment info and complete you subscription renewal.

You can update your payment methods in the “Payment Methods” tab of the Account Dashboard. Here you can add or delete a credit card or change your default credit card. To update the expiration date or security code of an existing card, delete it and re-add it using the “add payment method” button.

Important: Updating your default payment will NOT resolve failed subscription renewal payments or change the method of payment for existing subscriptions. To handle failed renewal payments, see FAQ question above “My subscription payment failed to process.” To change the payment method for a subscription, follow the steps detailed above in the FAQ question “How do I change my subscription payment method?”

Yes! We offer a choice of Stripe or PayPal payment gateways for all transactions. Stripe transactions collect your credit card information on our site and transmit it securely to the Stripe servers via our encrypted SSL certificate. If you choose to save your credit card information for future use, the card number will be stored on Stripe’s highly encrypted servers servers, not on the gaelwood.com website.

For PayPal payments, you will be directed to paypal.com, where PayPal will collect your payment details on their website using advanced encryption technology to keep your personal information safe. It is one of the safest online payment technologies around. When when paying by PayPal, none of your payment information is collected by, or stored on, the gaelwood.com website.

For more information about our payment gateway security standards, please visit Stripe or PayPal.

You can sign up for Content Club membership in our Online Store.

All member content is found on the Member page associated with your membership. You can access these pages through the Members menu in the header. If you are not logged in when you open your member page, you will see a member restriction notice and prompt to login. You can use the Login link at the top of the site. The pop-up login form will keep you on the same page.

You can also find links to your content in your user account under My Memberships in the Account Dashboard.

All membership payments are made with a credit card or PayPal as auto-recurring subscriptions at the interval specified in the membership plan. For example, if you sign up for an annual plan on September 1, the next recurring payment will be charged to your credit card or PayPal account on September 1 of the following year. If you sign up for a monthly plan on October 15, your next recurring payment will be charged to your credit card or PayPal account on November 15. Be sure to keep your payment information up-to-date to ensure continuity of member access.

For PayPal payments, future recurring payments will be charged to the billing method set during PayPal checkout (eg, PayPal balance, PayPal Credit, bank account linked to PayPal, credit card linked to PayPal, etc).

For more information on how to change the payment method associated with your PayPal acocunt for your subscription, how the credit card payment gateway qorks, and more, see the Payments topic above.

The length of your membership is determined by the type of membership you signed up for. The Content Club memberships are month-to-month, and All-Access Content Club memberships are yearly with the exception of early All-Access which has a lifetime membership.

Year-long Content Club members can renew for a second year at a discounted price. Please contact support@gaelwood.com for details.

You may cancel your membership from your Account page, Subscriptions tab. Memberships cancelled prior to the end of the billing cycle are not pro-rated, and Facebook group membership will end immediately. However, you will continue to have access to your member content until the end of the billing cycle. No CE certificates will be awarded after a membership is cancelled. For questions about refunds, see the Refunds topic in this FAQ.

Email support@gaelwood.com

You may renew a cancelled membership by purchasing it again. Memberships with dripped content schedules such as the monthly Content Clubs will start over again at month 1 and will not resume the schedule from the time of cancellation.

All three of these are involved in a paid membership on Gael Wood Massage and Spa Success, and they each have different roles and functions.

The Subscription is the payment agreement and billing mechanism by which you gain access to Membership and all its benefits. Think of this as the gatekeeper. Subscriptions are set up to recur monthly or as a one-time yearly payment and managed by the payment gateway associated with your subscription (PayPal or Stripe for straight credit/debit cards).

Membership grants access to the courses, webinars, e-books, and discussion groups associated with the membership you have joined. This access is activated by your subscription and managed through your Massage and Spa Success account. You can think of the membership as the gateway. When you log in with the user name and password you used when you purchased your membership, you will automatically have access to all the member content pages associated with your membership–as long as your subscription is current. If, for some reason, your renewal subscription payment fails to process, your membership will be suspended until you complete the renewal payment.

The Order is the actual monetary transaction for each recurring subscription payment. Your active membership subscription will have multiple Orders associated with it equivalent to the number of months (for those on monthly payment plans) or years you have been a member. Think of this as the toll fee paid to the gatekeeper to open the gateway to your member area.

This is usually because of outdated credit card information or insufficient funds in your PayPal account. Our system will automatically attempt to reprocess your payment up to five times over the next seven days. You will receive emailed notifications with a payment link to keep your subscription active. Use the Pay Now link in one of those emails to go to checkout where you will be able to update your payment information and complete your renewal payment. For PayPal, you will want to add funds to your PayPal account before you attempt to complete your renewal payment.

You may also make the payment manually in your gaelwood.com Account Dashboard. Navigate to the Subscriptions tab and [View] the subscription in question – unless the payment retries have been exhausted and your membership is now cancelled, it should show a Pending status. Scroll down to Related Orders and find the failed subscription renewal order and click the [Pay] button. This will take you to checkout where you will be able to update your payment info and complete you subscription renewal.

If your membership is cancelled due to a failed renewal payment, you may join again if your program is open to enrollment.

Please visit our Online Store to purchase courses, webinars, and homestudy massage CE classes.

If you purchased your course while logged in to your gaelwood.com account, you may access content in your Downloads, and Orders tabs.

If you purchased classes as a guest, your downloads and links are in the Order Confirmation email you received when you purchased. If you cannot find these, please contact us at support@gaelwood.com, and we’ll get you what you need.

There are three ways to access download links for purchased ebooks:

  • Order confirmation page: once your purchase is complete, you will be directed to an order confirmation page with the details of your purchase. This page will contain a download link for the file.
  • Order confirmation email: once your purchase is complete, you will receive a confirmation email at the address provided at checkout. This email contains the link to your ebook. You can keep this email and access your ebook at any time.
  • Account page: if you have registered as a site user, you can access your downloads on your user account page, in the Downloads and Orders tabs.

We currently do not have a time limit set on download availability, so downloads will be available as long as the product is for sale in our shop. However, should the product be discontinued in the future it will be removed from the site, and no longer available for download. For this reason it is recommended that you download all purchases immediately and store them on your personal computer or device.

We also reserve the right to limit the time and number of downloads in the future.

Your satisfaction with the Gael Wood Massage and Spa Success is important to me. Yet, because of the extensive time, effort, preparation, and care that goes into creating and providing this service to you, and to which you gain immediate access to save and download all content, there is no refund policy for memberships. By subscribing to membership, the Terms & Conditions apply.

  • Copyrights: All content on this website, including online study classes, ebooks, worksheets, video tutorials, and images is protected by copyright. I know you’re probably excited about the material and want to share it with all your friends. But please respect all the time and energy I’ve put into it, and refer them to my online store instead!
  • Sales Final: The Resource Bundle is covered by a 14 day 100% satisfaction guarantee. For all other products, your satisfaction is important to me. However, because of the extensive time, effort, preparation, and care that goes into creating and providing content and services to you, and to which you gain immediate access to save and download all content, all sales are final.
  • Subscriptions: Bundle products, standalone classes, and ebooks are NOT subscription products; see below for terms and conditions for subscription products.
  • Reselling and Distributing: Repackaging and reselling or distributing content provided for sale or for free, including but not limited to courses, bundles, ebooks, free giveaway materials, social media images, done-for-you blog articles, and all other content provided on this site is expressly prohibited. Adaptation, modification and reuse of Content Club materials by Massage and Spa Marketing Content Club members for their own business is permitted and encouraged. However, reselling Gael Wood content, including products provided by Gael Wood and Gael Wood Affiliatates, whether in their original form or modified by you, is not permitted without express written permission of the original author. Please contact Gael with questions gael@gaelwood.com.
  • Conduct: Unprofessional conduct and harassment will result in removal from any/all member Facebook groups, and is at the discretion of Gael Wood.

Read the full Terms & Conditions for our site.

Didn’t get you taken care of? Email support@gaelwood.com

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